FAQ
HOW CAN WE HELP YOU?
REFUNDS / RETURNS - We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If you wish for a refund/return follow the steps below:
- Contact our customer service or email (available 24/7).
- indicate a reason for return (we will assist with whatever issues you have).
- Provide photos or videos to back your claims if you can.
We consistently ensure that all of our clients receive proper assistance and timely responses, as well as high-quality service.
SHIPPING INFORMATION
What happens if my package is lost or damaged during shipping
If your package is lost or damaged during shipping, please contact our customer service team as soon as possible. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or a refund, as appropriate.
Can I track my shipment
Yes, you can track your shipment on our website using the tracking number provided in your order confirmation email. Simply navigate to the bottom section of our webpage to locate the labeled "Track your order" link which will take you to our "Track your order" page or you can alternatively choose to download the shop app (the link will be available at checkout). The tracking information will be updated as your shipment moves through the shipping process. If you require further assistance with tracking your shipment, please contact our customer service team.
Do you offer free shipping
We periodically offer free shipping promotions on our website for select products and destinations. You can check our website or subscribe to our newsletter to stay updated on our latest promotions and special offers.
Do you ship internationally
Yes, we offer international shipping to select destinations. International shipping rates and delivery times vary depending on the shipping destination, the weight and size of the product(s), and the shipping method chosen. You can find more information about our international shipping options on our website, or you can contact our customer service team for more detailed information.
How much is shipping and how long will it take
The shipping cost will be automatically calculated at checkout based on your shipping address and the weight of the product(s) you are purchasing. Additionally, the estimated delivery timeframe will be displayed on the product page. However, if you require more detailed information or assistance, please do not hesitate to contact our customer service team who will be happy to assist you.
PAYMENT INFORMATION
Are there any additional fees for international orders
International orders may be subject to additional fees, such as customs duties, taxes, or shipping fees. These fees vary depending on the destination country and local regulations. You can find more information about international shipping fees and customs duties on our website.
Is sales tax included in the price of the products
Sales tax may be included in the price of the products, depending on the shipping destination and local tax laws. The sales tax amount, if applicable, will be displayed during the checkout process.
Do you offer financing or payment plans for large purchases
We do not currently offer financing or payment plans for large purchases. However, we periodically offer special promotions and discounts for select products and purchases. You can check our website or subscribe to our newsletter to stay updated on our latest promotions and special offers.
Can I use multiple forms of payment for a single order
At present, our system accommodates the use of a single payment method per order. However, you can select from a range of payment options including credit cards, digital wallets, and bank transfers during the checkout process. If you wish to split the payment between different methods, we recommend completing separate transactions for each payment type. This ensures a smooth and accurate processing of your order. Should you require further assistance or have specific payment-related inquiries, our customer support team is available to provide guidance and support.
What payment methods do you accept
We accept various payment methods, including credit cards, debit cards, PayPal, and other online payment methods. You can find more information about our accepted payment methods on our website.
ORDER & RETURNS
How do I place an order
You can place an order on our website by selecting the product you would like to purchase, adding it to your cart, and following the checkout process. You will need to provide your shipping and payment information to complete the order.
How do I know if my order was successful
Upon completion of your order, you should receive an order confirmation email with the details of your purchase, including the order number, a summary of the items ordered, and the shipping and billing information you provided. If you did not receive a confirmation email, please check your spam or junk folder. It is also possible that there was a technical error during the checkout process, in which case we recommend that you contact our customer service team to verify whether your order was successfully processed.
Can I change or cancel my order after I have placed it
It may be possible to change or cancel your order, depending on the stage of the processing and shipping process. Please contact our customer service team as soon as possible if you need to make any changes to your order.
What if I received the wrong product or my order is missing items
If you received the wrong product or your order is missing items, please contact our customer service team as soon as possible with your order details and the issue. We will work with you to arrange for the correct product to be sent or the missing items to be shipped.
Can I place a bulk order for a large quantity of products
Yes, we offer discounts for bulk orders of certain products. Please contact our customer service team to request a quote for your bulk order.